Fees/Payments

All payments must be made as soon as you book onto a session. Any delay in payment can result in us refusing your entry. If any issues arise with payment, please do contact us.

Supervision

When attending Little Stars Norfolk, children must be supervised at all times by the adults accompanying them. The adult must take full responsibility for their children throughout their session.

 

Food and drink

Little Stars Norfolk offers a selection of hot and cold drinks, alongside snacks and cakes. These can be purchased at any time during the session and can even be taken away with you. We ask that you consume all food within our eating area, where tables, chairs and highchairs are provided. This adheres to our health and safety requirements.

We try to cater for many different dietary and allergen requirements, if you are at all worried, please do ask a member of staff. We ask that you please be courteous to other visitors and leave the table once you have finished with your food and drink, so that others can sit there. Although we allow food and drink from home to be consumed on the premises, we ask that you kindly think of purchasing food from us too or leaving room for those customers who wish to do so.  

Allergies- At the time of booking there will be an option to let us know of any known allergies. All precautions will be taken to ensure no cross contamination will take place, although there is always a risk as there are allergens present in our kitchen area. We cannot take any responsibility if we are not made aware of any allergies before your session. 

 

Timings

Our timings are exact, we ask that you arrive no earlier than your allotted time, but if you do, please wait outside the main doors or in your cars. This enables us to sanitise, replenish and tidy up between sessions, as we want your session to be in a clean and tidy environment.

You will be greeted by a member of staff upon arrival, and we will explain the layout of the session.

We will ring a bell when there is 5 minutes left of play, so that your little ones understand it means they need to start getting ready (we know how excited they are to play, and how hard it can be to get them to leave, so we hope this helps). We kindly ask that you exit promptly.

 

Footwear

In order to keep our play areas clean, we kindly request that shoes are removed on arrival and socks are worn during your visit.

 

Cancellations

If you are no longer able to attend your session, we advise that you contact us, and we will do our best to accommodate a different date/time for you. Please be aware though that we cannot always guarantee this, but we will aim to be as flexible as possible.

We are not able to refund booked sessions.

 

Personal Items

Little Stars Norfolk takes no responsibility for personal items, therefore please leave valuable items at home. Should any items be lost or damaged, during your session, we cannot be held liable. This is including any valuables left in your car during our visit.

 

Behaviour

It is important that everyone enjoys their time with us, so we ask that you are kind, polite and share with others, and that you look after our toys and return items to their correct places so that others can explore too.

In the event of any deliberate damage, we reserve the right to request the damages are covered by the responsible adult, in the event of a dispute we reserve the right to refuse all future visits to Little Stars Norfolk.

 

Health and Safety

We hope that no accidents will occur whilst you are at Little Stars Norfolk, however we know how easily things can happen when children are free to explore. Our staff are trained to support in these events and have basic paediatric first aid training. Please do let us know if an accident/incident does occur so that we can write it in our accident logbook and assess/minimise any re-occurrence.

Within our barn, there are two steps. These can be fun for your children to explore, but please bare this in mind and remind your children to be careful. Ramps are available for wheelchair users.

 

Dogs

We only permit assistance dogs on our premises.

 

Personal Data

We will only collect the personal data that is necessary for our booking procedures. We will use your personal data to communicate with you about your booking, so only the employees and directors will have access to this. We will not take any details that are not relevant. Please make us aware of any changes to your details.

 

Photographs

You are more than welcome to take photographs during your visit for your own personal use, please feel free to tag us online and help grow our business! We know how lovely it is to capture these moments! However, we kindly ask that you only photograph your child, unless you have sought permission from other parents/carers.

 

Pushchairs

We do not have the capacity to store pushchairs inside, due to making the most of the space available to play. We ask that you bare this in mind when making your way to us! You are more than welcome to park pushchairs outside the entrance, but please remember your rain covers!

 

Car Park

We have ample parking available on site, but you must park only in the designated areas (see further information on our website). Although there is ample parking, we ask that you do park sensibly so that we can fit in as many cars as possible. If you arrive and the carpark is full, you may park behind another car in our carpark or use the overflow carpark to the right.

Although our carpark is a privately owned car park, with the safety feature of the barrier on entry. We do not take any responsibility for your vehicle, or any goods left in your vehicle.

 

Policies

Our policies are available on request. Please let a member of staff know.

 

When booking a play session at Little Stars Norfolk, you are confirming that you have read, understood and accept our terms and conditions.

 

These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).